Ed da Rosa
Multilingual Desktop Support Analyst @Petrobras
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WORK HISTORY
Multilingual Desktop Support Analyst @Petrobras
London, GB
EDUCATION
Global Banking School
Teaching and Training, Adult and Continuing Education and Teaching
The University of Salford
MSc Procurement Logistics, and Supply Chain Management, International Business/Trade/Commerce
The Manchester Metropolitan University
International Business , Business
The University of Salford
Msc Procurement Logistics, and Supply Chain Management, International Trade
SKILLS
ABOUT ED DA ROSA
Provide 2nd line support for over staff based in over 20 countries around the world• The role requires you to work with other IT teams to resolve issues• To actively participate in team and department meetings to drive continuous improvement and improve business satisfaction• To attend desk side locations when problems cannot be resolved remotely• To provide 24/7 on-call cover, 365 days per year.• To provide support on the Tech Bar for instant support• To maintain a high first-time fix rate when resolving incidents and requests, as far as possible
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