Ed Cruz

Director of Operations

Role
Director of Call Center Operations at NationsBenefits
Location
Hialeah, FL, US
LinkedIn followers
500 followers

About Ed Cruz

Accomplished professional with 18 years of experience in achieving full business potential through comprehensive sales. Strategic leader; known for developing and implementing effective sales strategies to meet and exceed sales goals. Proven expertise in directing teams to establish strong customer base and increase productivity. Excel at delivering training, leadership direction, and support to translate company strategy into annual priorities, balancing operational, tactical, and transformational initiatives, as well as building competitive advantage. Strong communication skills, analytical, cohesive operations, and achieves goals. Instrumental in identifying areas of opportunities and overcoming challenges, in addition to defusing conflicts to accomplish set objectives.

Experience

  1. Director of Call Center Operations

    NationsBenefits

    Aug 2023 — Present · Miramar, FL, US

Education

  • Miami Dade College

    Associate of Arts - AA

    2006 — 2008

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Ed Cruz — Director of Call Center Operations at NationsBenefits in Hialeah, FL, US | Unifers