Ed Bray

About Ed Bray

Results-focused Head of Operational Strategy, Reporting & Execution with extensive experience in Collections & Recovery within the banking sector. A proven transformation leader, well-versed at designing and executing customer-first solutions while fostering a strong people-centric culture. Expertise in strategy analytics, portfolio performance management, and organizational transformation, with a track record of optimizing multimillion-dollar financial portfolios to mitigate delinquency and credit losses. Proficient in analytics, performance management, vendor oversight, and operational efficiency, leveraging tools like Excel, MS Access, SAS, and PowerPoint. Extensive background in vendor management, project execution, and financial optimization, with a passion for mentoring teams and developing future leaders. AREAS OF EXPERTISE:Leadership | Collections & Recovery Analytics | Collections & Recovery Operational Management | Vendor Management | Project Delivery & Management | Employee Training & Development | Strategic Planning | Organizational Transformation | Credit Loss & Operational Expense Optimization | Excel, Microsoft Access, SAS, Reporting Application, MS PowerPoint

Experience

1. Head of Collections and Recovery Strategy Analytics, Execution and Reporting

   Citizens

   Oct 2018 — Present

   Lead a 70-FTE organization with direct oversight of Collection & Recovery Strategy and Operations across multiple product lines, including Auto, Student, Consumer Card, Deposit Overdrafts, Point-of-Sale Finance, Home Equity, and Mortgage.• Indirectly manage 700 FTEs and oversee a ~$400MM Net Credit Loss Plan.• Executed a five-year transformation strategy, reducing operational expenses by 15%($45MM) and credit losses by 12%($60MM).• Strengthened vendor oversight for first- and third-party collection and recovery networks, expanding the vendor pool by 200% and offshoring 25% of staff to optimize costs.• Implemented robust change control and risk frameworks, including 100% transactional testing for regulatory compliance.• Enhanced call center efficiency and regulatory adherence through the deployment of advanced telephony systems.• Led a multi-year recovery and collections system replacement, aligning with long-term strategic goals.• Integrated AI-driven models to improve collection effectiveness.• Consolidated seven systems of record into a single strategy engine, enabling robust segmentation and omnichannel execution.• Spearheaded a major reporting migration to AWS Cloud and implemented Tableau reporting packages.• Designed and launched a digital collections website, increasing self-service adoption by 800 basis points

Education

• The University of Tennessee at Chattanooga

  BS, Finance

  1994 — 1998