Ed Bowley
Service Desk Manager @Infinity Group UK
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WORK HISTORY
Service Desk Manager @Infinity Group UK
ABOUT ED BOWLEY
Service Desk Manager | Service Expert | Delivering Client-Focused IT SolutionsWith eight years in the Managed Service Provider (MSP) industry, I have progressed from an apprentice to leadership roles, including Service Desk Engineer, Service Desk Team Leader, and Service Integration Lead, where I oversaw M&A transitions and coordinated IT service integration across vendors and systems.During my time in the MSP industry, I led service teams, managed projects, and improved processes. As Service Integration Lead, I ensured IT solutions aligned with clients’ objectives while collaborating with sales, account management, and project teams.Now, as Service Desk Manager at Infinity Group, I am responsible for delivering exceptional client service, driving satisfaction, and fostering team excellence. My expertise includes people management, project delivery, and IT service improvement, with a focus on collaboration and innovation.Passionate about impactful IT solutions, I am committed to helping clients achieve their goals. Let’s connect!
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