Ed Bamforth
Business Development Director @Gartner
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WORK HISTORY
Business Development Director @Gartner
EDUCATION
University of Leeds
Master of Science (MSc), Psychology
University of Leeds
Bachelor of Science (BSc), Psychology
ABOUT ED BAMFORTH
Helping customer service and support leaders on their key objectives by connecting them with Gartner\'s insight, best practices, benchmarks and peers.This includes:Channel Strategy & Execution e.g. Dynamic and Omni-channel, self serviceTalent & Operations e.g. rep hiring and retention, WFMCustomer experience & analytics CX Design, CX measurementStrategy and Leadership e.g. Strategic planning, budgeting and structureCustomer Service and Support TechnologyAmongst others.
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