Eric Cunningham

About Eric Cunningham

I consider myself a customer-centric and multi-tasking professional with demonstrated expertise in leading overall facets of customer experience/service management.While adding excellence and success to the organizations, I directed all business and customer service activities while delivering robust strategies to facilitate and ensure the fulfillment of corporate requirements. My peers know me for driving revenue enhancement by timely addressing and resolving customer issues and demonstrating strong interpersonal and complex problem-resolution skills.Some of the areas where I excel include:* Business Development * Strategic Planning & Execution * Communication & Contract Negotiation * Team Building & Leadership * Cross-functional Collaboration * Continuous Process Improvement * Brand AwarenessIn addition to the above, I am adept at contributing best practices to increase product adoption and customer satisfaction. Moreover, I am instrumental in maintaining updated knowledge of company products, new software, and systems to provide cost-effective services. My organization and soft skills include:* Proven success in mentoring and leading multiple teams to meet and exceed organizational goals.* Skilled in developing professional relationships and building consensus across multiple levels.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!

Experience

1. Director of Customer Success

   Table Trac, Inc

   Jan 2017 — Present · Minneapolis, MN, US

   In my present job, I boost brand awareness by developing brand vision, strategy, and standards across all platforms. I enhance business efficiency by deploying company-wide CRM processes for support and sales departments. I optimize customer, partner, and internal learning by arranging business processes. I guarantee on-time delivery of projects by collaborating with installation, development, and support teams. I deliver exceptional support to customers with marketing and casino performance reporting and analysis, as well as updating SOPs and internal control documents.Some of my proudest achievements in my present job include:* Improved company recognition by managing company presence at industry trade shows.* Increased business productivity by preparing sales materials and presentations.* Maximized employee development by establishing a training department strategy and learning materials.* Accelerated customer base by communicating with clients and implementing project implementation plans.* Generated sales and customers by authoring articles, press releases, and white pages.

Education

• University of North Dakota

  Bachelor's Degree, Sociology

  2000 — 2008