Eric Crossley
Director | Customer Success, Professional Services, TAM, Data Analytics and Engineering, US Navy Veteran
- Role
- Technical Account Management at HiveMQ
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Eric Crossley
HiveMQ empowers businesses to transform with the most trusted MQTT platform. Designed to connect, communicate, and control IoT data under real-world stress, the HiveMQ MQTT Platform is the proven enterprise standard and powers use cases in automotive, energy, logistics, smart manufacturing, transportation, and more.
Experience
Technical Account Management
Nov 2024 — Present · Bend, OR, US
Strategic Technical Consultation: Lead customer success and digital transformation initiatives by providing expert education and architectural guidance on complex technologies, including IoT, MQTT, HiveMQ, and the Unified Namespace (UNS).Proof of Concept (POC) Management: Manage and contribute to technical POCs, translating customer business needs into viable, scalable solutions.Customer Advocacy & Product Influence: Serve as the critical link between customers and the Product team, acting as the primary point of technical escalation and consistently advocating for customer post-sales needs, leading to valuable product feature enhancements and increased satisfaction.Agile Account Management: Manage multiple complex customer accounts and project workstreams using Agile methodologies and tools (e.g, JIRA), ensuring technical alignment, operational excellence, and predictable project delivery.
Education
VMware Education Services
VCA-Cloud
2013
Purdue University
Computer Science
1991 — 1992
US Navy
Military Law Enforcement / Physical Security
1993 — 1993
VMware Education Services
VCA-WM
2013
Wicklander-Zulawski
Certificate, Basic Interview and Interrogation Techniques
Service Support Manager Certification
Certification, Customer Support, Management, Service Delivery
2007 — 2007
VMware Education Services
VCA-DCV
2013
US Navy
Electronics and Basic Electricity
1992 — 1993
Lawrenceburg High School
General
1987 — 1991
Skills
- Integration
- Project Management
- Process Improvement
- Virtualization
- Accountability
- Management
- Purchasing
- Cloud Computing
- Data Center
- Professional Services
- Saas
- Salesforce.com
- Outsourcing
- Vendor Management
- Servers
- Security
- Software Development
- Access
- Enterprise Software
- Leadership
- Troubleshooting
- IT Management
- Solution Selling
- Telecommunications
- Go-to-Market Strategy
- Cross-Functional Team Leadership
- Program Management
- Service Delivery
- Disaster Recovery
- Business Intelligence
- Enterprise Architecture
- Vmware
- Storage
- Strategy
- Technical Support
- IT Service Management
- Hardware
- Storage Area Networks
- System Deployment
- Pre-Sales
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.