Ecrin Caglayan

Customer Success Manager @Darktrace

London, GB

Managed a portfolio of 40+ Enterprise customers, maximizing utility from Darktrace deployments and driving growth in Annual Recurring Revenue (ARR).• Conducted business reviews with executive leadership and performed deployment health checks to ensure satisfaction and achievement of business outcomes.• Guided customers through onboarding and adoption processes, setting them up for success and facilitating smooth contract renewals.• Presented Darktrace Cyber AI threat defense solutions to CISOs and information security experts.• Identified, managed, and closed upsell and cross-sell opportunities by aligning solutions to evolving customer use cases and security needs.