Eric Chebi
Vice President of Customer Success @Gryphon
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WORK HISTORY
Vice President of Customer Success @Gryphon
Thousand Oaks, CA, US
As Vice President of Customer Success, I lead global post‑sales strategy and execution at Gryphon AI, partnering with enterprise customers to operationalize contact governance and regulatory compliance at the point of customer engagement.I work closely with compliance, legal, risk, and go-to-market leaders to ensure Gryphon AI\'s platform delivers sustained value across the customer lifecycle, supporting long-term adoption, expanding use across teams and channels, and aligning outcomes to both growth and risk mitigation.Key responsibilities and impact include:Executive ownership of enterprise customer outcomes across regulated industries, with accountability for long‑term customer value, platform expansion, and relationship durabilityPartnering with customers to embed contact compliance, TCPA, consent management, and GRC directly into sales, service, collections, and marketing workflowsHelping organizations unlock compliant reach by reducing over‑suppression while maintaining continuous audit readinessAdvising senior stakeholders on AI governance and agentic AI risk, ensuring both human‑ and AI‑initiated interactions remain compliant, transparent, and defensibleLeading and scaling a global Customer Success organization focused on execution rigor, accountability, and measurable business impactCollaborating cross‑functionally with Sales, Product, Legal, and Compliance to align roadmap, customer strategy, and commercial objectives
EDUCATION
Arizona State University
Bachelor, Finance / Global Business
University of North Florida
Bachelor of Science (B.S.), Business Management
SKILLS
ABOUT ERIC CHEBI
I lead Customer Success at Gryphon AI, with executive ownership of customer outcomes across highly regulated industries.My focus is on helping enterprises operationalize contact governance and regulatory compliance at the point of customer engagement, ensuring growth, adoption, and trust without increasing regulatory or brand risk.I partner closely with compliance, legal, risk, and go‑to‑market leaders to embed governance directly into sales, service, collections, and marketing workflows. This approach allows organizations to unlock compliant reach, reduce over‑suppression, and maintain continuous audit readiness across both human and AI‑driven interactions.My role spans customer strategy, long‑term value realization, organizational scale, and commercial alignment across the customer lifecycle. I’m particularly focused on how AI‑driven engagement and agentic systems increase both opportunity and risk - and how governance must evolve to keep pace.
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