Ecem U.
Senior Manager Order Management Solutions (Oms) Operations & Processes, Europe @DHL Global Forwarding
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WORK HISTORY
Senior Manager Order Management Solutions (Oms) Operations & Processes, Europe @DHL Global Forwarding
Hamburg, DE
Driving operational excellence across Europe by leading OMS strategy, process standardization, and continuous improvement initiatives to deliver cost-efficient, high-quality solutions aligned with global objectives. Collaborating with senior leadership and cross-functional teams to ensure service excellence and operational stability.Key Responsibilities & Achievements-Operational Leadership: Define and execute regional OMS strategy, manage escalations, set performance targets, and align cross-functional teams (GSC, IT, BUIT)-Process Optimization: Implement innovative OMS solutions, close process gaps, and streamline workflows for exports and imports, achieving measurable efficiency gains-Customer & Stakeholder Management: Ensure compliance with customer processes, maintain SLA/KPI adherence, and strengthen relationships with senior leaders and key clients-Technology & Innovation: Partner with IT for system enhancements, automation, and configuration improvements to boost service quality and scalability-People Development: Lead and mentor teams, foster operational excellence, and drive continuous learning and performance improvement-Oversee daily OMS operations ensuring SLA compliance and operational stability-Optimize performance through data-driven analysis and workflow automation-Maintain and enhance customer satisfaction and system reliability-Drive cross-country alignment and efficiency improvements across Europe.
EDUCATION
Yeditepe University
Bachelor of Commerce (BCom), International Trade and Business
Yeditepe University
Bachelor of Commerce (B.Com.), International Logistics and Transportation
Yaşar Üniversitesi (Yaşar University)
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT ECEM U.
I am a senior logistics and operations leader with over a decade of experience driving transformation across global freight and order management solutions. My career has been defined by leading strategic initiatives that deliver operational excellence, process standardization, and digital innovation at scale.I specialize in building high-performing teams, aligning regional and global strategies, and fostering cross-functional collaboration to achieve measurable efficiency gains and service excellence. With a strong focus on technology-driven solutions—such as EDI & API integration, digital transformation, automation (including RPA solutions), and advanced connectivity—I enable organizations to optimize workflows, enhance customer experience, and maintain compliance with global standards.I am here to lead the journey of operational excellence and digital transformation. Passionate about leadership and continuous improvement, I thrive in complex, multinational environments where innovation and operational stability are critical to success.
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