Srinivas Pullambhatla

About Srinivas Pullambhatla

Seasoned Technology Leader with 19+ years of experience leading Global Support, Customer…

Experience

1. Leader, Customer Delivery - Security (Netsec - Ngfw & Vpn)

   Cisco

   Jan 2019 — Present · Bengaluru, IN

   My responsibility is to oversee security-related issues raised by Cisco\'s Prime Customers on Cisco Next-Gen Firewalls and VPN Modules.• To maintain customer satisfaction, I closely monitor and analyse important KPIs and aim to maintain a CXSAT target of 90%. I also work with the team to set and achieve team goals as well as individual KRAs aligned with organizational objectives.• Focus on promoting business growth by driving operational efficiency through optimal resourcemanagement and implementing continuous improvement strategies.• When customers escalate issues, I take charge of resolving them effectively by working closely with all stakeholders.• My areas of expertise include managing different aspects of security on Cisco devices in customer networks, including Cisco ASA, Firepower Threat Defence (FTD), Cisco Secure Firewall Management Center (FMC), Router (IOS and IOSXE) & and IPSec & SSL VPN solutions.• Create new SSL VPN connections for customers using web certificates to log in, both clientless and with the AnyConnect client.• My responsibilities also include troubleshooting high severity cases and escalations and coordinating with engineering and design teams to provide end-to-end solutions for customers.• Configure and troubleshoot security-related issues on IOS, Lina platforms on routers, switches, and firewalls, including those related to intrusion detection and prevention, anti-malware, and other threats.• Additionally, I deliver training on technology and mentor newly joined team members.• Collaborate with the Engineering/BU team to test new features and file bug reports for testing and day-to-day customer

Education

• Kendriya Vidyalaya

  SSLC

  1999

• Diploma Electrical and Electronics Engineering

  Diploma Electrical and Electronics Engineering

  1999 — 2002

• SSN College of Engineering

  Bachelor of Engineering, Electronics and Communication

  2002 — 2006

Skills

• Security
• Cisco Ios
• Routing
• Fortinet
• Kaspersky Antivirus
• Ipsec
• Routers
• Technical Support
• Wireless
• Networking
• Mcafee
• Switches
• Wireless Routers
• Ips
• Wan
• Wireless Technologies
• Firewalls
• Content Filtering
• Ccnp
• Sonicwall
• Troubleshooting
• Vlan
• Juniper
• Netgear
• Internet Protocol (Ip)
• Load Balancing
• Dhcp
• Vpn
• Checkpoint
• Hardware
• Ccna
• Operations Management
• Ssl
• Ospf
• Internet Protocol Suite (Tcp/Ip)
• Mcafee Antivirus
• Tcp/Ip
• Dynamic Host Configuration Protocol (Dhcp)
• Network Security
• Asa