Emily Whitehead

AI | Consumer Analytics | Digital Health | MarTech | Data Architecture | Digital Transformation Leader | Mentor

Role
Director, Digital Patient Experience at Ballad Health
Location
Elizabethton, TN, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Emily Whitehead

With over a decade in data analytics, I’ve witnessed several waves in analytics transformations. My passion is found in complexity and my dreams lay in solution’s. Responsible for leveraging data analytics and technical expertise to drive business growth and improve consumer experiences. My daily duties include analyzing large datasets to identify trends and insights, developing and maintaining complex databases, technologies, and collaborating with cross-functional teams to inform strategic decision making. What would a data professional be if not a dabbler in legal/compliance/IT/security concerns that data brings to the surface? I enjoy learning from my counterparts across organizations to deepen my understanding of a vertical.

Experience

  1. Director, Digital Patient Experience

    Ballad Health

    Aug 2025 — Present

    In this role, I help define and drive the digital strategy that elevates user experience across the patient journey. I am responsible for overseeing the development and execution of innovative digital initiatives, ensuring alignment with our organizational goals and delivering measurable improvements in patient engagement and satisfaction.

Education

  • East Tennessee State University

    Bachelor of Science (B.S.), Mass Communication

    2015 — 2016

  • East Tennessee State University

    Master of Arts (M.A.), Brand and Media Strategy

    2016 — 2018

  • Northeast State Community College

    Associate’s Degree, Mass Communication/Media Studies

    2012 — 2014

Skills

  • Digital Marketing
  • Management
  • Event Planning
  • Microsoft Word
  • Marketing Communications
  • Facebook
  • Data Processing
  • Metrics Reporting
  • Graphic Design
  • Social Networking
  • Data Analysis
  • Leadership
  • Marketing
  • Google Analytics
  • Photoshop
  • Strategic Planning
  • Public Speaking
  • Advertising
  • Adobe Creative Suite
  • Customer Service
  • Social Media Marketing
  • Powerpoint
  • Microsoft Excel
  • Social Media
  • Strategic Data Analysis
  • Data Manipulation
  • Google Tag Manager
  • Research
  • Time Management
  • Layout
  • Market Research
  • Media Relations

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Emily Whitehead — Director, Digital Patient Experience at Ballad Health in Elizabethton, TN, US | Unifers