Ebrar Tecimen
Business Analyst @Arlanis Reply
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WORK HISTORY
Business Analyst @Arlanis Reply
Act as a Salesforce Business Analyst for BMW and MINI, ensuring seamless customer supportoperations across 50+ global markets. Perform no-code development in Salesforce, enhancing objects, databases, and flows to meet businessrequirements. Actively use Visual Studio Code and GitHub for deployment processes and version control. Automate manual tasks performed by BMW’s support team by developing workflows in Salesforce,including email flows, business support flows, etc. Collaborate with cross-functional teams to design and implement solutions, driving efficiency andimproving user experience
EDUCATION
Istanbul Technical University
BS , Industrial Engineering
Hamburg University of Technology
BS, Exchange Student in International Management and Engineering
Technical University of Munich
Master of Science - MS, Sustainable Management and Technology
ABOUT EBRAR TECIMEN
I am currently pursuing a Master\'s degree in Sustainable Management and Technology at TUM (Technical University of Munich). Also working as a Business Analyst working student at Reply. I have over 3 year of experience in analyzing complex systems and processes, identifying business requirements, and translating them into technical solutions. I am passionate about leveraging technology to drive business growth and success, and I am always eager to learn new skills and tools. I have good communication skills, attention to detail, and ability to work collaboratively with IT teams and stakeholders.
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