Ebrahim Khan
Versatile Healthcare Leader. Transforming Operations for Sustainable Success. Experienced in scaling Healthcare Services in Home Healthcare, Digital health and health Insurance
- Role
- Manager at Max Healthcare
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ebrahim Khan
Dynamic professional with almost a decade of experience, blending customer-centric…
Experience
Manager
Jan 2023 — Present · Mumbai, IN
Leading Zonal operations for Home Healthcare for Mumbai & Nagpur, Overseeing end-to-end processes across Nursing Services, Pathology, Medical Equipment, and caregiver services.Managing the Bottom Line in the P&L, driving cost optimization across vendors, equipment, and manpower to ensure EBITDA-positive performance through prudent expenditure while maintaining superior service quality.Spearheaded and nurtured 2x business growth by proactively addressing operational challenges, streamlining service delivery, and implementing strategic initiatives — resulting in consistent revenue retention, seamless execution, and exceptional customer satisfaction. Pioneered the establishment of processes from inception, ensuring seamless service delivery and operational efficiency.Successfully supervised a dynamic workforce, maintaining a consistent supply of both on-roll and off-roll staff to meet the demands of diverse healthcare services.Proactively implemented Escalation Management and service recovery strategies, minimizing revenue loss and ensuring high client satisfaction.
Education
Symbiosis Centre for Distance Learning
Post Graduate Diploma In Buisness & Corporate Law (PGDBCL), Banking, Corporate, Finance, and Securities Law
2013 — 2014
NSHM College of Management and Technology
Bachelor in Hospital Management, Hospitals
2009 — 2012
SYMBIOSIS INTERNATIONAL UNIVERSITY
Master of Business Administration (MBA), Hospital and Healthacare Management
2013 — 2015
Skills
- Management
- Healthcare Industry
- Crm
- Training
- Healthcare Management
- Leadership
- Management Skills
- Clinical Research
- Ehr
- Motivational Speaking
- Healthcare Consulting
- Marketing
- Healthcare
- Healthcare Information Technology
- Hipaa
- Interpersonal Skill
- Time Management
- Hospitals
- Conflict Management
- Interpersonal Leadership
- Emr
- Microsoft Office
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