Ebrahim Aly
Manager i - Incident Manager @PODS
St. Petersburg, FL, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2021 — Present
Manager i - Incident Manager @PODS
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Clearwater, FL, US
EDUCATION
2009 — 2012
Hillsborough College
Associate in Science, Networking Services Technology - Cisco Option
2015 — 2019
St. Petersburg College
Bachelor of Applied Science - BASc, Technology Development and Management - Data Analytics
SKILLS
Blackberry Enterprise ServerTroubleshootingIT OperationsBlackberryIT ManagementBusiness Process ImprovementItilService DeskInformation TechnologyIncident ManagementLotus NotesVendor ManagementIT Service ManagementDatabasesProcess ImprovementTechnical SupportActive DirectoryDisaster Recovery
ABOUT EBRAHIM ALY
Certified ITIL Professional with 15+ years of experience in the IT industry. Excel at assisting companies reach team goals. A flexible, understanding individual with a track record of success in difficult situations and roles. Always stand out in a team by being a quick learner with outstanding work ethics.
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