Emily Bopp

About Emily Bopp

I approach the work with contentious curiosity. I live to serve others and the greater good through my expansive background in operations and event management, systems improvement, and cross-collaborative team leadership. I pride myself on focusing strategic planning, event management, customer relationship management, and leadership with a human-centered approach. I excel in steering operations that enhance customer satisfaction and organizational efficiency. My expertise is underpinned by my proven track record in managing complex projects, streamlining processes, and fostering cross-functional team collaboration. In my free time, I enjoy spending time with my children, 45 pound lap dog, and 4 chickens. When I’m not on the sidelines of the soccer field and ball hockey rink, or listening to the melodic sounds of a budding musician in my basement, I enjoy seeing live music and traveling by car or plane to new places.

Experience

1. Director of Operations

   Youth Collaboratory

   Feb 2021 — Present · Pittsburgh, PA, US

   Thriving in improving systems, event management, and operational projects, supervising a team of experts, and managing over 100 virtual and hybrid events annually with attendees ranging from and 20-30 exhibitors. Overseeing virtual office, CRM (Salesforce) implementation, annual membership initiatives, IT contractors, and managing account relationships with over 100 clients, ensuring customer satisfaction.I believe that every process and system can be improved and I enjoy making it happen cross-collaboratively from the beginning stages to the execution, plus the refining and tweaking that is always needed once something new is introduced.I lead the organization\'s event management process from both a supervisory role and direct event management for the annual conference. We have over 100 annual virtual and hybrid events ranging from attendees and 20-30 virtual, in-person, and hybrid exhibitors using platforms such as Cvent, Hopin, Zoom, and Google Hangouts. My event execution experience includes: developing and maintaining timelines; hotel and venue site visits; contract negotiations for hotels, venues, and contractors; developing and adhering to a budget; developing the internal and external event agenda and schedule, registration management; data reporting; and post-event evaluations. In addition, I oversee our virtual office, the development and implementation of the organization’s CRM (Salesforce), the annual membership initiatives, and the IT contractors. I am also an account manager for over 100 clients for the organization’s annual fee for service. This relationship building includes determining client needs, contract management, scheduling, and customer satisfaction. Direct Program Involvement: RHYTTAC - A program that serves young people experiencing homelessness through FYSB. And M+, a multi-state mentoring enhancement initiative through OJJDP.

Education

• Slippery Rock University

  Bachelor of Science

  2001 — 2005

• Bishop McCort Catholic High School

  High School Diploma

• Robert Morris University

  Master of Science - MS

  2011 — 2013

Skills

• Customer Service
• Training
• Event Planning
• Editing
• Budgeting
• Hospitality
• Event Management
• Meeting Planning
• Marketing Communications
• Social Media Marketing
• Public Relations
• Trade Shows
• Social Media
• Nonprofits
• Non-Profits
• Grant Writing
• Budgets
• Community Outreach