Ebony Thomas
Support Escalation Engineer at Microsoft
- Role
- Support Escalation Engineer at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ebony Thomas
A seasoned IT Program and Project Manager & Engineer with success leading and implementing projects through all phases. Strong expertise in management, network design, administration & support, project management, and end user training. Excellent relationship and communication skills, and experienced trainer. Highly effective business liaison between end users and technology providers. Thorough and detail-oriented with exceptional documentation skills.
Experience
Support Escalation Engineer
Jan 2018 — Present · Charlotte, NC, US
Education
Clark Atlanta University
Bachelor's degree
1996 — 2000
Skills
- Parallels
- Comptia Network+ Certified
- Servers
- Microsoft Server Technologies
- Customer Service
- Microsoft Office
- Dell Computers
- Help Desk Support
- Vmware Fusion
- Postini
- IT Strategy
- Iphone Support
- A+ Certified
- Active Directory
- Java
- Networking
- Project Management
- System Deployment
- Dell Openmanage
- Apple Os
- Symantec Antivirus
- IT Procurement
- Microsoft Certified Professional
- Cross-Functional Team Leadership
- Quickbooks
- Microsoft Certified Trainer
- Dell Poweredge Servers
- Windows Server
- Dell Switches
- Tape Backup
- Financial Accounting
- Enterprise Storage
- Apc Ups
- Microsoft Exchange
- Blackberry Enterprise Server
- Operations Management
- Ctt
- Hp Server Hardware
- IT Management
- Symantec Endpoint Protection
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