Ebony Majors Deberry
Operations Leader | Driving Scalable Solutions in Service Delivery, Compliance & Cross-Functional Team Excellence
- Role
- Operations Manager at Aspida
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Ebony Majors Deberry
I’m a results-driven operations and service leader with a strong record of building…
Experience
Operations Manager
May 2022 — Present · Durham, NC, US
Leverage leadership and coaching experience to oversee and develop 30 service associates within the Operations department of a Fin-Tech company.Manage teams in New Business/Premium Remittance, Licensing/Commissions, Client Support, Producer Support, and Claims to support the retail annuity business.Utilize tools like Power BI, Google Analytics, Amazon Web Services (AWS), Jira, Zendesk, and FAST within cross-functional teams to deliver quality service to distribution partners.Apply advanced technical skills in troubleshooting, problem-solving, tracking, and analyzing service metrics.Handle escalated issues to completion, ensuring customer satisfaction both internally and externally.Manage the hiring and onboarding process within Operations.Review resumes, screen applicants, conduct interviews, and make recommendations for hire to management.Develop, implement, and maintain operational requirements, including standard operating procedures (SOPs).Prepare comprehensive reporting for the executive team on operations deliverables.Completed an 8-month comprehensive career development program, gaining senior leadership exposure, enhancing executive presence, co-leading an executive networking event, and delivering a strategic operations business proposal—demonstrating a strong commitment to professional growth and leadership excellence.
Education
Averett University
Master of Business Administration (MBA)
2014
James Madison University
Bachelor of Science (BS), Health Services Administration
2007
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