Ebony Sankofa-Quilez
Seasoned Bilingual Educator | Licensed Safety Instructor | Hospitality Management Expert
- Role
- Front Office Manager at Marriott Hotels
- Location
- Sterling Heights, MI, US
- LinkedIn followers
- 500 followers
About Ebony Sankofa-Quilez
Ebony Sankofa-Quilez is a dynamic professional with over twenty years of experience…
Experience
Front Office Manager
Sep 2016 — Present
Responsible for settling guest accounts and recordkeeping by ensuring financial transactions are completed, verified, balanced and generates accounting reports at the end of the shift-Review guest arrivals and departures to ensured that all guest needs are met and to create a memorable and enjoyable experience-Forecast room occupancy and generated discrepancy, comp occupancy, and allowance reporting-Assisted guests to resolve any issues, complaints promptly whenever they would arise -Supervise, train a team of five customer service staff, creates work schedules, developed a new process for employee evaluation that resulted in marked performance improvements-Supports front office functions in the absence of the general manager
Education
Wayne State University
Master of Arts - MA
Oakland University
Bachelor's in African/African-American & Latin American Studies
2003 — 2008
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