Ebony P.
Customer Experience Manager | Healthcare SaaS | Professional Scrum Product Owner|Professional Scrum Master| Business Operations & Revenue Cycle Strategy
- Role
- Customer Experience Manager at CompuGroup Medical US
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About Ebony P.
I’m a results-driven Customer Experience and Success leader with a strong foundation in healthcare operations, revenue cycle management, and patient financial strategy. With a Bachelor’s in Business and a Scrum Master certification and Scrum Master Product Owner certification, I bridge the gap between operational excellence and agile execution — turning complex healthcare workflows into scalable, patient-centered experiences that drive retention and growth.Over the past several years, I’ve led cross-functional teams, optimized pre-authorization and billing workflows, and launched data-driven process improvements that consistently delivered measurable impact including 17%+ improvements in patient satisfaction, 96% approval rates on prior authorizations, and streamlined call center efficiency across multi-site operations.Now, I bring that same operational rigor and customer-first mindset to Customer Success and Experience roles within healthcare technology — helping organizations strengthen client partnerships, enhance user engagement, and achieve measurable ROI from their platforms and services.I’m passionate about: Building scalable Customer Success frameworks that balance empathy with efficiency Translating operational data into actionable insights that elevate client outcomes🤝 Coaching teams to deliver consistent, high-touch engagement in complex healthcare ecosystems Driving agile transformation through collaboration and continuous improvementLet’s connect if you’re looking for a customer success leader who speaks the language of healthcare operations, financial performance, and patient experience and knows how to deliver results!
Experience
Customer Experience Manager
Jul 2025 — Present
Education
Sanford-Brown Institute-New York
Certified medical assistant , Medical/Clinical Assistant
2013 — 2014
University of the Potomac
Bachelor of Science - BS, Health Information Management
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