Ebony Holly
Client Support
- Role
- Customer Support Specialist at Civix
- Location
- Baton Rouge, LA, US
- LinkedIn followers
- 500 followers
About Ebony Holly
Ms. Holly has more than ten years of disaster recovery experience providing policy, program compliance, project management, consulting services to government clients. Monitor implementation and evaluate Federal programs for the Department of Homeland Security. Manage and provide financial assistance to State or local government for the repair and replacement of public facilities. Responsible for administering disaster grant funding, variance analysis, client communication, reconciliation of grant programs, grant application development, reimbursement and audit support. Ms. Holly has:• Provided quality assurance quality control guidance and recommendations for government clients including Federal and State.• Prepared and submitted financing packages for: Low-Income Housing Tax Credit, CDBG grants, construction and permanent financing, for clients that include Texas Department of Housing and Community Affairs.• Expertise in audit support, Requests for Reimbursement, cost estimations. • Responsible for the financial reviewing and approving all financial documents generated to ensure compliance according to federal regulations and GAAP.• Planned and performed operational and financial audits; attend meetings with Client to develop an understanding of business processes and identify business process risks.• Conducted FEMA Public Assistance Project Closeout for Project Worksheets Categories A-G• Managed information entered into Emergency Management Mission Integrated Environment (EMMIE), ensuring uniform and consistent documentation; this work entails experience in performing day to day support, policy and guidance support, post-event assessment and analysis with respect to emergency management.
Experience
Customer Support Specialist
Jan 2026 — Present
Education
Marylhurst University
Master of Business Administration (M.B.A.)
2008 — 2010
University of New Orleans
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2002 — 2005
BrainStation
Data Analytics
2020 — 2020
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