Ebony Burns
Healthcare Leader | Healthcare Management | Health Equity Advocate | Clinical Research
- Role
- Account Services Manager, Patient Recruitment at ICON plc
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Ebony Burns
Mission-driven, accomplished leader with strong expertise in streamlining healthcare/clinical operations, liaising between administration and medical staff, and ensuring that patients receive the highest standard of medical care. Specific interest and focus in Social Determinants of Health and working with vulnerable populations. Instrumental in developing strategic healthcare administration plans to accomplish strategic goals with a history of administering MM$ budget with a keen focus on reducing costs while executing cost-effective approaches. Skilled in delivering highest quality of care to individuals with complex medical conditions and social challenges. Equipped with strong practical knowledge of primary care, community health, and caring for underserved populations.* DHA Doctoral Project Title: The Association Between Race and Rurality on Maternal and Infant Outcomes in North Carolina * Co-author of multiple publications, member of the ACHE (American College of Healthcare Executives) and Alpha Kappa Alpha Sorority, Incorporated.* Recognized for developing, training, leading, and guiding cross-functional teams to manage all essential tasks.* Adept at cultivating positive collaboration with diverse teams and senior management to realize organizational goals.* Technical Proficiencies: REDCap, Qualtrics, DistillerSR, Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), EPIC, OnCore, iRIS, ExamSoft, ExamDriver.
Experience
Account Services Manager, Patient Recruitment
Oct 2021 — Present
Discover, identify, and analyze trends as well as provide effective recommendations to stakeholders for improvement. Facilitate workflows by partnering with key vendors and diverse study teams, while managing various sites globally and nationally. Thrive as point of contact for escalations, while proactively providing oversight of performance needs.
Education
University of North Carolina at Greensboro
Bachelor of Science, Business Administration; Healthcare Management
Pfeiffer University
Master of Health Administration, Health/Health Care Administration/Management
Medical University of South Carolina
Doctor of Health Administration
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