Eboni Wilson

About Eboni Wilson

I am a senior leader in the premier live entertainment industry, who steers strategic initiatives across business operations, guest services, and events. What I do is deliver the ultimate guest experience, by leveraging high-performance teams skilled at creating and executing extraordinary moments. Known as a thought partner to executive leadership on best practices to drive operational efficiencies and exemplary guest service, I apply my communication skills to articulate expected outcomes. I am experienced in holding myself and others accountable. The added value I bring to the table is I have repeatedly guided departments through periods of change, and engaged employees throughout, capitalizing on each team member’s strengths and individual EXPERTISE Executive Management Business Strategy & Leadership Arena Operations Live Event Management Guest Services Guest Experience Client Satisfaction Recruitment & Selection Learning & Development Diversity & Inclusion Change Leadership Cross-Functional Team Leadership Employee Engagement Employee Retention Performance Management Relationship Management Vendor Management Union & Labor Relations

Experience

1. Vice President, Guest Experience

   Ubs Arena

   Jul 2021 — Present · Elmont, NY, US

Education

• University of North Carolina at Charlotte

  B.A. Communications, Public Relations

  2001 — 2005

Skills

• Sales
• Customer Service
• Marketing
• Advertising
• Event Planning
• Recruiting
• Budget
• Crm
• Sponsorship
• Sports
• Budgets
• Public Relations
• Time Management
• Management
• Leadership
• Event Management
• Social Networking
• Customer Satisfaction
• Training
• Public Speaking