Eboni Harris

About Eboni Harris

Most small businesses don’t fail because they have a bad product or service. They fail because of disorganized, inconsistent customer experiences that drive away potential clients.• How many leads are lost because there’s no structured way to follow up?• How many clients don’t return because their onboarding, service experience, or offboarding wasn’t seamless?• How much time is wasted handling manual emails, inquiries, and processes that should be automated?Yet, most small businesses operate without structured systems, leading to lost revenue, inconsistent service quality, and unnecessary stress.Business owners often think they just need to \"work harder\"—but the real issue is a lack of structured customer experience systems.I believe client experience should be a revenue-driving system, not an afterthought.Your clients should never feel lost, confused, or frustrated when engaging with your business. From the moment they inquire to the day they offboard, every step should be clear, consistent, and designed to increase loyalty and referrals.That’s why OPERATIONALE helps service-based businesses implement scalable systems that automate, organize, and optimize the customer journey.When you build structured, repeatable processes for customer experience, your business grows effortlessly.With over 14 years of experience as a serial entrepreneur with 3 profitable businesses, I specialize in helping small to mid-sized service-based businesses streamline customer experience workflows, automation, and retention strategies. I have firsthand understanding of the overwhelming struggles related to growth, scaling, and retention. You need my help if…• You feel overwhelmed managing client interactions manually.• Your team spends too much time on admin & customer communication.• You know your inquiry, onboarding, and service delivery process needs to be streamlined.• You’re losing repeat clients or referrals because the experience isn’t structured.I have a proven track record of helping businesses increase client retention by 30% and reduce operational inefficiencies that waste 10+ hours per week.Ready to scale your business by optimizing your client experience systems? Let’s talk! Book a call: https://operationale.hbportal.co/schedule/655e7c223fa83b09c4a7295e Email: e••••@hireoperationale.com Website: hireoperationale.comYour business doesn’t need more chaos—it needs systems that work. Let’s build them together.

Experience

1. Chief Executive Officer

   Operationale

   Apr 2023 — Present

Education

• Dillard University

  Bachelor of Arts, Psychology

  2002 — 2006

• Sam Houston State University

  Master of Arts (M.A.), Counseling

  2010 — 2012

• Sam Houston State University

  Master of Arts (M.A.), Psychology

  2008 — 2011