Ebong N.
Residential Specialist @Plymouth Housing
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WORK HISTORY
Residential Specialist @Plymouth Housing
Entrusted with comprehensive operation of front lobby office, ensuring seamless check-in and check-out of visitors, answering telephones, monitoring security systems, and directing vendorsCollaborated closely with internal stakeholders to provide effective support and resources, acting as a liaison between Plymouth residents and external service providersConducted ongoing outreach to residents, creating a welcoming environment through creative and resourceful strategies that build trust and confidenceAligned tenant services with resident goals in collaboration with Housing Case Managers and Community Specialists, taking proactive actions and contacting external service providers when necessaryPlayed pivotal role in supporting residents\' well-being and housing stability by offering access to resources, engaging in life skills education, and mediating conflicts through de-escalation techniquesHandled unit services, including re-entry into individual units, and distributed notices, newsletters, and relevant materials to residents with sensitivity to language and cultural differencesMaintained building security by adhering to safety and emergency procedures, conducting regular safety checks, and intervening in crises with a focus on harm reduction and trauma-informed care principlesSupported offsite property management by posting notices, communicating with tenants, assisting with work orders, and receiving rent payments.
EDUCATION
Scrum Inc.
Certification, Professional Scrum Product Owner
Scrum Inc.
Certification, Project Management
Scrum Inc.
Certificate of Undergraduate Studies, Professional Scrum Master
Catholic University Institute of Buea
Bachelor's Degree, Information and Communications Technology
ABOUT EBONG N.
Student at Catholic University Institute of Buea
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