Eric Lee

About Eric Lee

I create systems that eliminate friction for business partners, operations teams, and customers.Over 10+ years, I\'ve specialized in B2B marketplace platforms and operational automation that scales. I\'ve built and led product teams, shipped GenAI / Multi-Agent AI products, created systems that reduced manual work, and developed platforms serving millions of users.What I\'ve done- Build AI systems that people use (copilots, multi-agent automation, LLM integrations)- Create 0-to-1 platforms that scale to millions of users- Design operational automation that eliminates repetitive workStarting in implementation taught me to focus on what actually works in practice, not just what looks good in theory.I excel at identifying high-impact opportunities where technology can eliminate friction and drive measurable business outcomes, particularly in complex operational environments that require both technical depth and strategic thinking.

Experience

1. Head of Product, Genai Ml - Customer and Supplier Service Tech

   Wayfair

   Feb 2024 — Present

   Led strategic roadmap for GenAI across global customer service operations. Built a greenfield Conversational AI Copilot product suite achieving $5M annualized savings and 90% user engagement. Shipped Wayfair’s first multi-agent AI system automating supplier inbound email triage, eliminating manual processing and accelerating response times.

Education

• Carnegie Mellon University

  Bachelor of Science (BS)

Skills

• Sql
• Product Management
• Strategy
• E-Commerce
• Business Analysis
• Analytics
• Business Development
• Data Analysis
• Entrepreneurship
• Project Management
• Competitive Analysis
• Start-Ups