Ebenezer Markose

About Ebenezer Markose

Immigration professional with over 8 years of experience supporting Canadian and global immigration programs, with strong expertise in Express Entry, study permits, family sponsorships, LMIA, and compliance-driven case processing. Experienced in handling high-volume cases with a strong focus on regulatory accuracy, documentation review, and deadline management.Previously served as a Senior Canadian Immigration Analyst and Team Lead, where I reviewed complex and high-risk cases, mentored junior analysts, and contributed to approval rates exceeding 95 percent through audit-focused assessments and regulatory oversight.Currently working in a Tier 2 compliance-intensive role at Amazon, managing escalations, policy interpretation, and documentation audits under strict quality controls. This role has strengthened my ability to operate in regulated environments, apply policy consistently, and manage sensitive cases with precision.I am now seeking opportunities within immigration operations or global mobility teams where my experience in immigration case management, compliance review, and cross-functional collaboration can add immediate value.Core Immigration Expertise• Canadian immigration case processing including Express Entry, study permits, LMIA, and family sponsorships• Immigration compliance, documentation review, and regulatory audits• Corporate immigration and global mobility support in regulated environments

Experience

1. Senior Kdp Support Analyst (Tier 2)

   Amazon

   Aug 2025 — Present · Hyderabad, IN

   Compliance-intensive role focused on policy enforcement, documentation audits, and escalation handling within a regulated environment- Lead complex troubleshooting for escalated, non-standard cases requiring policy interpretation and technical resolution- Apply judgment-driven decision-making in high-priority and compliance-sensitive escalations- Conduct documentation audits and quality reviews to ensure adherence to internal policies and regulatory guidelines- Mentor and guide Tier 1 analysts on escalation handling, accuracy standards, and compliance expectations- Identify systemic issues through pattern analysis and collaborate with cross-functional teams to implement corrective actions- Develop and maintain process documentation, best practices, and escalation frameworks to improve operational accuracy- Participate in special projects focused on strengthening compliance controls and support efficiency.

Education

• St. Marys Higher Secondary School Trivandrum

  Higher Secondary, Humanities/Humanistic Studies

  2006 — 2008

• St. Marys Residential Central School

  Schooling

  1994 — 2006

• University of Sunderland

  Bachelor’s Degree, Business, Management, Marketing, and Related Support Services

  2012 — 2013

• EThames Graduate School

  Business, Management, Marketing, and Related Support Services

  2009 — 2012