Ethan Bell

About Ethan Bell

With over 10 years of experience at OpenText, I lead efforts to bridge the gap between end-users or support and the Fortify Dynamic Security R&D team, ensuring effective delivery of application security solutions. My expertise spans system administration, networking, and technical support, with a strong focus on software security analysis, including SAST and DAST methodologies. Committed to resolving technical challenges, I collaborate with teams to investigate and address issues across an array of Application Security products and previously ITOM products. By maintaining precise documentation and leveraging my technical acumen, I aim to enhance user experience and support organizational objectives in the cybersecurity domain.

Experience

1. Cpe and Escalation Lead - Fortify Dast R & d Team

   OpenText

   Oct 2015 — Present · Houston, TX, US

   Helped bridge the gap between end-users and the development team for Fortify Dynamic Security products Performed software security analysis (SAST and DAST) for all of the dynamic testing products and container images Investigated and resolved incoming questions and issues in a timely and effective manner for ITOM Monitoring Solutions and Application Security products: Fortify Suite (SCA, SSC, Webinspect, WIE, AppDevender, CloudScan), Operations Bridge Manager (OBM / OMi), SiteScope (SiS), Operations Connector, BVD, NetIQ AppManager Suite (AppManager, Aegis, Analysis Center), NetIQ Operations Center Documented all contact activity, including troubleshooting steps and problem resolutions, in the CRM/CMS Created knowledge articles for all issues not already documented to reduce troubleshooting and research time of future calls – responsible for creating a team collaboration repository in Microsoft OneNote Developed and created social media content (blog articles, videos, tutorials) Took responsibility for knowing when and how to escalate issues within Support and to Development Met specific productivity requirements (i.e, number of cases open, resolved, same-day resolution, etc.) Verified, tested and reported product deficiencies or bugs using defined enhancement/bug reporting process Performed tasks and projects as delegated by Senior, Lead or Management Reported to management new process issues that impacted customers. Especially when no procedure or process was in place for a given situation or when an existing process or procedure needed modification. Tested new releases and provided feedback to Quality Assurance and Development Teams. Assisted other support engineers in ticket resolution Developed and maintained lab consisting of Microsoft Windows Server 20••••19, Microsoft SQL Server 20••••21, Office365, Linux (Ubuntu, openSUSE, CentOS, Rocky Linux), macOS

Education

• Texas A&M University-Texarkana

  No degree obtained., Educational Leadership and Administration, General

  1996 — 1998

• East Texas Baptist University

  BSE - Secondary Education, Business Teacher Education

  1989 — 1994

• Western Governors University

  Master of Science - MS, Cybersecurity and Information Assurance

  2020 — 2022

Skills

• System Administration
• Networking
• Technical Support
• Project Planning
• Windows
• IT Management
• Security
• Troubleshooting
• Windows 7
• Computer Hardware
• Project Management
• Strategic Planning
• Windows Server
• Website Development
• Team Leadership
• Business Accountability Partner
• Public Speaking
• Business Strategy
• Windows 7 Migration
• Microsoft Word
• Outlook
• Teaching
• Mac
• Windows Xp Pro
• Computer Repair
• Computer Security
• Virtual Assistance
• Cpanel
• Microsoft Excel
• Budgets
• Mac Os X
• Omsa
• Idrac
• Computers
• Remote Troubleshooting
• Emergency Management
• Apple
• Macbook Pro
• Dell Ome
• Android