Ebby D.
Customer Value Leader - Global Customer Office @Johnson Controls
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WORK HISTORY
Customer Value Leader - Global Customer Office @Johnson Controls
Vancouver, BC, CA
Drive customer and market insights into key facets of the organization, synthesizing advisory forums and global conference listening sessions into enterprise inputs across products, lifecycle, and marketing teams. • Translate customer insights into needs segmentation, service model, and portfolio direction that informs lifecycle, product, and commercial strategy across HVAC, controls, fire, and security.• Partner across Strategy, Sales, and Product leadership to align investment decisions with competitive realities and customer-defined outcomes.• Elevate VOC to the enterprise level, shaping long-term value creation, retention strategy, and differentiated go-to-market execution.
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Diploma, Mechanical Engineering/Mechanical Technology/Technician
Southern Alberta Institute of Technology (SAIT)
Diploma, Electrical Engineering Technology
University of Victoria
Bachelor of Engineering, Electrical Engineering
University of Fredericton
Master of Business Administration - MBA, Sales Leadership
ABOUT EBBY D.
It begins and ends with the customer.Over the past decade, my career has evolved from \"on-the-tools\" construction and consulting engineering into sales leadership and enterprise roles at Johnson Controls, consistently centered on aligning business decisions with what customers value most.Today, I operate across lifecycle, product, marketing, and go-to-market leadership to elevate customer insight into enterprise direction; informing segmentation, service models, portfolio development, and capital allocation.I deeply enjoy complex, cross-functional work where clear customer perspective improves decisions, sharpens execution, and strengthens long-term value creation - whether in strategy, sales, or other domains.
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