Eaton Eccles

Senior Information Technology Specialist @Kyriba

Staines-Upon-Thames, GB

Provide timely, empathetic, and effective technical support, service desk environment, acting as a point of confidence, helping & training more junior members of the team.+ Manage automation, standards and policies around user accounts and permissions.+ Manage Active Directory, Group Policy, User’s Account, Permissions, and administration, and with solving replication, performance, and other related issues.+ Experience in supporting M365, One Drive, Teams and Modern Web Browsers in a live environment.+ JAMF pro device management, MacBook deployment, and security across the organisation.+ Procurement Management skills, negotiating liaising with vendor, stock replenishment, cost code charges, updating Asset management database.+ Carry out complex configuration/ installation/ build and reconfiguration of Computers, Laptops, Applications and Meeting Room Equipment for business as usual changes or projects as required+ Technical skills and highly proficient in software installation, configuration, maintenance, implementation and troubleshooting of large complex enterprise infrastructure.+ IT Cases are linked and root causes are investigated with aim of finding a viable workaround along with a permanent solution.+ Ability to work independently or delegate task to ensure deadlines are met on SLA and OLA protocols.

Lambeth College

College/University Preparatory and Advanced High School/Secondary Diploma Program

The Open University

Higher Diploma Information Technology

Warwick Park Secondary School

GCSE, Math, English, Science, Information Technology, Business Studies, ART, PE