Easwari

People Manager | Program management | Performance & Team management | Process improvement | Amazonian

Role
Operations Team Manager - Prime Video at Prime Video & Amazon MGM Studios
Location
Chennai, TN, IN
LinkedIn followers
500 followers

About Easwari

I am an experienced Operations Leader with 15+ years of progressive leadership experience…

Experience

  1. Operations Team Manager - Prime Video

    Prime Video & Amazon MGM Studios

    Jan 2024 — Present · IN

    Manage job assignment on a day-to-day basis to associates based on committed volume and shrinkage Monitoring performance on job and queue adherence where volume, quality metrics SLA are tracked and published with internal stakeholders for visibility To support hiring and train newly onboarded associates To ensure productivity is maximized, constant supervision, training, analysis and feedbacks are shared on a regular basis Performance feedback data is tracked and shared with direct reports during 1:1s; Also, on-demand basis in case of any drop in core KPIs Prioritizing workflows based on business requirements for the week in order to compete with delivery commitments Utilization metrics is tracked and actions items are driven based on the over and under-utilized data

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Easwari — Operations Team Manager - Prime Video at Prime Video & Amazon MGM Studios in Chennai, TN, IN | Unifers