Earnest Farley
Vice President @Prisma Health
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WORK HISTORY
Vice President @Prisma Health
EDUCATION
University of Nebraska at Omaha
Bachelors of Science
ABOUT EARNEST FARLEY
Operations, Call Center, and Customer Success leader. Repeated success leading call center performance turnarounds. Over 28 years of experience leading complex healthcare call center and service operations environments. Expert in service center financial operations, workforce optimization, establishing KPIs, and quality measures to drive the customer experience. I provide hands-on management to elevate team performance, including management training and frequent 1:1 coaching to build collaborative teams. I am a certified COPC Call Center Coordinator, CIAC Call Center Strategic Management Certification, and Six Sigma Black Belt with experience leverage these skills into results.
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