Earl Brown

Manager @Blue Cross Blue Shield Association

Columbia, SC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Manager @Blue Cross Blue Shield Association

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US

EDUCATION

N/A

Webster University

Master's degree, Computer/Information Technology Administration and Management

1997 — 2002

Allen University

Bachelor Of Science, Business Administration

2018 — 2020

Webster University

Master of Arts - MA, Human Resources Management/Personnel Administration, General

2020 — 2020

Webster University

Master of Arts - MA, Information Technology

SKILLS

Software DocumentationGeneral CorrespondenceYouth MentoringMicrosoft OfficeVisioYouth WorkCongressionalCorrespondencesChild DevelopmentSports CoachingChildcareMicrosoft ExcelProfessional WritingStaff DevelopmentDrafting CorrespondenceCall CentersMicrosoft WordTeam LeadershipCustomer SatisfactionCall Center DevelopmentMotivationBusiness CorrespondenceProgram ManagementCustomer ServiceRisk ManagementTeam ManagementEvent ManagementWritten CorrespondencePromotionsCongressional AffairsCustomer ExperienceManagementCoachingMentoringProject ManagementLeadership

ABOUT EARL BROWN

About Me: I am an HR and operations leader with over 18 years of experience driving workforce performance, operational excellence, and compliance governance in high-accountability environments.Throughout my career, I have led teams of 40 to 75 professionals while building structured performance systems aligned with enterprise KPIs. I specialize in workforce planning, talent acquisition partnership, onboarding strategy, performance management, and HRIS governance.My teams have consistently achieved strong measurable results, including 90%+ satisfaction metrics, 86% resolution performance standards, 3-second responsiveness benchmarks, and 95% audit compliance under federal guidelines.I have overseen the full employee lifecycle, including hiring, onboarding, coaching, engagement, performance improvement, and succession development. I partner closely with executive leadership to align workforce capacity with business objectives and operational growth.My background uniquely combines Human Resource Management and Information Technology, allowing me to align HR strategy with systems optimization and workflow design. I hold dual master’s degrees in Human Resource Management and Information Technology Management and am currently completing a Doctor of Business Administration with a focus in Human Resources.I am open to executive HR, Talent Acquisition, and Operations leadership opportunities where I can contribute to workforce scaling, culture development, and enterprise performance.

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Earl Brown — Manager at Blue Cross Blue Shield Association in Columbia, SC, US | Unifers