Patterson
- Role
- Technology & Communications Lead at Beam Benefits
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Technology & Communications Lead
Apr 2023 — Present
As Technology & Communications Lead, I am responsible for managing and optimizing the tech stacks for a 75+ person customer operations organization at Beam Benefits. In this critical role, I ensure the reliable operation of our platforms, create training programs, manage documentation, execute process improvement projects, provide Tier 1 support, and keep the team updated on new workflows. Key skills include communication, project management, system administration, training development, and problem-solving. I work cross-functionally to remove barriers to efficiency and success for our customer care teams. This role allows me to leverage my technical expertise and passion for learning and development to enable best-in-class customer experiences.
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