Eamon McGuinness
Director IT Operations (Noc) @R1 RCM
Signup · Get unlimited contacts
WORK HISTORY
Director IT Operations (Noc) @R1 RCM
Led a Global Network Operations team supporting infrastructure servicing over global employees and over 100+ applications- Oversaw the acquisition and deployment of Logic Monitor capturing Virtual Machines, Kubernetes Containers, App Gateways and Palo Alto infrastructure across multiple Azure and AWS tenants- Oversaw the monitoring transformation of a global physical network across the US, Philippines and India, implementing enhanced monitoring including BGP peer state alerting, DHCP scope exhaustion, enhanced SNMP and express route alerting- Oversaw the redeployment of AppDynamics APM platform during an extensive application decoupling exercise, auditing health rules and business transaction transformation- Transformed process and training from centralized folders to a Service Now based Knowledge Based Article system to allow for rapid search and recognition of alarm handling process- Transformed single touch ticket handling to a sub-assignment based process leveraging Service Now\'s incident task process- Realized 300k+ YoY budget savings through strategic contractor conversions and monitoring platform transformation efforts targeted at optimizing NOC spend.
EDUCATION
University of Canberra
Bachelor of Communication
State University of New York College at Brockport
Bachelor’s Degree
ABOUT EAMON MCGUINNESS
Enterprise Class IT Operations specialist with 15 years of experience leading IT support…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.