Ernest Alexander
Sales Management ǀ Revenue Growth ǀ Talent Development ǀ Change Initiatives ǀ Customer Service ǀ Business Development
- Role
- Contact Center Manager at Digital Media Solutions
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Ernest Alexander
As a Sales & Customer Inquiry Manager, I draw on a 15+ year track record of driving…
Experience
Contact Center Manager
Oct 2019 — Present · San Diego, CA, US
Education
Grossmont College
Associate’s Degree
Ashford University
Master’s Degree
Ashford University
Bachelor’s Degree
Skills
- Customer Service
- Training
- E-Commerce
- Troubleshooting
- Windows Xp Professional
- Linux
- Management
- Team Building
- Remote Access
- Leadership
- Excellent Verbal and Written Communication Skills
- Project Coordination
- Payment Card Processing
- Public Speaking
- Windows 7
- Account Management
- Network Cabling, Connectivity Issues
- Technical Documentation
- Fast Learner
- Strategic Partnerships
- Call Center
- Basic Pc Upgrades/Repairs
- Electronic Payments
- Team Leadership
- Technical Communication
- Technical Support
- Database Management
- Technical Writing
- Able to Multi-Task
- Project Implementation
- Business Development
- Call Centers
- Phone Etiquette
- Recruiting
- Experience with Acd Metric and Reporting Systems
- Typing Speed 42 Wpm
- Technical Training
- Analysis
- Process Improvement
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