Elizabeth Liz J.

About Elizabeth Liz J.

As a Senior UX Researcher, I unite technical expertise with a deep commitment to making AI and machine learning accessible and equitable for all users. My work is driven by the conviction that technology should serve everyone, regardless of ability, background, or circumstance.EXPERTISE & APPROACH• 8+ years of conducting rigorous user research across diverse populations• Specialized focus on AI/ML accessibility and inclusive design• Experience translating complex technical concepts into human-centered solutions• Track record of building ethical frameworks into research methodologies• Dedicated to addressing algorithmic bias and disparate impactKEY CONTRIBUTIONS• Led high-impact research for Amazon Q Business• Created cross-functional partnerships to embed inclusive design principles across AWS teams• Pioneered research initiatives focused on AI education access for disabled and underserved communities• Delivered 55% usability improvements in critical workflows• Improved user retention through data-driven insights• Developed scalable research programs across AWSGUIDING PRINCIPLESI believe that responsible innovation starts with understanding the full spectrum of human experience. My research practice is grounded in disability justice principles and a commitment to identifying and mitigating potential harms in AI systems. When we center the experiences of those most impacted by technology, we create better solutions for everyone.COLLABORATION INTERESTS• Advancing ethical AI development and implementation• Building scalable, inclusive research programs• Addressing systemic barriers in technology access• Mentoring and knowledge sharing• Creating frameworks for responsible innovation

Experience

1. Senior Ux Researcher

   Amazon Web Services (AWS)

   Aug 2020 — Present · Seattle, WA, US

   Led the high-impact research projects for the launch of Amazon Q Business for the internal beta and external launch at re:Invent 2024Conducted research to identify recommendations that redefined the Admin creation flow to improve retention and growth, and provided foundational research on key personas and JTBDCreated and managed multiple strategic partnerships across AWS leading the development processes and refinement of a Rapid Research Program with 3 service areas within 1 quarterConducted hands-on research surfacing actionable insights that improved the usability and discoverability of the Bedrock Knowledge Base flow by 55% in 4 weeksDefined a research program with cross-service teams to define best practices and launch 4 interactive demos for Amazon Bedrock, Amazon Personalize, SageMaker Canvas, and Amazon TranscribeIndependently conducted longitudinal research, journey mapping and contextual inquiry to understand the ML learning journey for Machine Learning aspirants and practitionersLed international qualitative research for DeepRacer Student and the AWS AIML Scholarship Program to educate under-represented and under-served students in high school and collegeLed agile usability research with meaningful insights to support the Product strategies and launch of 9 Amazon SageMaker capabilities at re:Invent 2020Developed mechanisms to scale UX Research with cross-functional internal teams, and led Research Operations to enable recruiting technical users with Computer Science and AIML subject matter expertiseConducted detail-oriented research experiences across multiple projects in fast-paced, technical workflows and systems

Education

• Illinois Institute of Technology

  Master of Design (MDes), Design Strategy, Research and Interaction Design

  2013 — 2016

• University of Idaho

  Bachelor of Science (B.S.), Virtual Technology and Design

  2007 — 2011

Skills

• Adobe Photoshop
• Powerpoint
• Microsoft Excel
• Microsoft Powerpoint
• Mind Mapping
• Adobe Illustrator
• Interaction Design
• Product Design
• Design Strategy
• Photography
• Visual Communication
• Adobe Creative Suite
• Liquid Scenery
• Indesign
• Training
• Photoshop
• Social Media
• Computer Animation
• Illustrator
• Retail Sales
• Time Management
• Tutoring
• User-Centered Design
• Ballroom Dance
• User Experience
• Marketing
• Design Thinking