Emmanuel D.
Technical Support Specialist @ 7-Eleven | Network | Cybersecurity
- Role
- Technical Support Specialist at 7-Eleven
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Emmanuel D.
I have a bachelor\'s degree in information technology from the University of Cape Coast, where I learned the fundamentals of hardware, software, and network administration. I am currently a technical support specialist at 7-Eleven, where I provide remote and on-site assistance to store systems across multiple locations. In my role, I use various tools and cloud technology to monitor and resolve network or equipment issues, enhance system efficiency and performance, and manage multiple support tickets. I also collaborate with third-party vendors, order parts, and contribute to the knowledge base. I am passionate about staying updated with new technology and communicating critical events to the stakeholders. I value customer satisfaction, teamwork, and innovation, and I bring diverse perspectives and experiences to the technical support team.
Experience
Technical Support Specialist
Oct 2023 — Present · Enon, OH, US
Utilizes remote tools and cloud technology for technical support of hardware, software, and store networks.* Monitors and resolves network or equipment issues.* Enhances store system efficiency and performance.* Provides on-site diagnostic instructions when required.* Manages multiple support tickets and addresses recurring issues.* Maintains inventory, orders parts, and offers phone support.* Stays updated with new technology and communicates critical events.* Contributes to knowledge base and collaborates with third-party vendors.
Education
University of Cape Coast
Bachelor's degree, Information Technology
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