Eric Collier

About Eric Collier

Specialties: Group Management, Business Process Development, Salesforce User/SaaS Training, User Acceptance Testing, International Support, Software Release Management

Experience

1. Pastoral Associate

   Holy Family Parish

   Apr 2022 — Present · Plum, PA, US

   Business Operations Management: Oversee parish resources and programs, ensuring efficient operations and resource allocation.Group Management & Process Improvement: Lead initiatives to enhance group dynamics and streamline processes for improved service delivery.Project Management: Spearhead projects, including the transition and upgrade of connected parish systems across four campuses, enhancing functionality and security.Workforce Management: Administer timecard and scheduling systems, optimizing workforce allocation and compliance.Third-Party Vendor Management: Collaborate with vendors to manage networks and systems, ensuring seamless integration and support.Data Management & Reporting: Oversee Faith Formation data management and reporting, providing insights for decision-making.Key Accomplishments:Project Leadership: Led the successful upgrade of parish systems, including network infrastructure and security, improving operational efficiency.Systems Administration: Manage Isonas Pure Access Control and Nuso Phone System for over 30 users, ensuring optimal performance and user satisfaction.Ministry Program Management: Oversee Faith Formation programs, driving development and documentation for three full-time and one part-time Ministry Program Leads. Training & Development: Facilitate training sessions for ministry programs, and office applications enhancing team capabilities.Event Coordination: Coordinate special liturgies and events, recruiting speakers, booking facilities, and ensuring successful execution and community engagement.Team Leadership: Led ministry teams in recruitment and development, fostering a collaborative environment. Built a brand new program offering, leading a team of 6 in assisting adults in strengths awareness and public witnessing. Parish Liaison: Act as liaison for Diocesan payroll, benefits, and formation programs, ensuring effective communication and support.

Education

• West Virginia University

  BSBA, Operations Management

  1994 — 1997

Skills

• Cross-Functional Team Leadership
• Software Documentation
• Management
• Software Lifecycle
• Leadership
• Product Management
• Team Leadership
• Process Improvement
• Product Marketing
• Six Sigma
• Project Management
• Sales Operations
• International Support
• Account Management
• Business Process Improvement