E. J. Orr
Experienced Client Services Representative | Delivering Exceptional Support and Tailored Solutions through Inbound Correspondence
- Role
- Patient Advocate at Mind-Eye Institute
- Location
- Lake Forest, IL, US
- LinkedIn followers
- 500 followers
About E. J. Orr
Customer service professional with 10+ of frontline experience in relationship development, quality service delivery, and a broad range of selling techniques. Driven and determined, balancing strong organizational skills with flexibility. Skilled in recognizing individual needs and fostering team success through emotional intelligence.
Experience
Patient Advocate
Aug 2024 — Present · Northbrook, IL, US
Serve as a primary point of contact for patients, addressing their questions, concerns, and needs.Educate patients about their treatment options, and care processes.Advocate for patient preferences and needs during care planning and decision-making.Assist patients in resolving any issues or barriers they encounter related to their care.Work with staff to improve patient experience and address concerns effectively.Maintain accurate records of patient interactions, feedback, and outcomes.Gather patient feedback to help improve services and programs.
Education
John Carroll University
Bachelor of Arts
2007 — 2011
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