Dyutiman Chakraborty

About Dyutiman Chakraborty

Drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high value relationship with the client- Develop deeper understanding of the customers’ objectives to identify opportunities and further align resources that will guide the customers’ successful use of and return on investment with their Oracle SaaS solution- Drive continued and maximum adoption of Oracle’s SaaS solutions and identify and foster product expansion opportunities with the appropriate Cloud Sales team via a value-based relationship with assigned clients- Act in a programmatic way to deliver to success plan, business reviews, roadmap sessions, enablement and adoption services and ensure regular proactive communication with the assigned install customer base- Create simple messaging around the value of the overall solution and encourage optimal utilization- Guide customers through significant service milestones such as upgrades, new releases, etc. via automatic and programmatic planned and executed methods- Provide generic best practices and industry benchmarking materials via self-service and proactive push communication- Work closely with the support, presales and consulting teams including partners to make sure you can deliver the program content and resolve customer needs in an effective and high quality way. Works for various customer in Oracle Engagement Cloud Area (Sales & Service). Provides functional and technical support to the customer. Various fields like Opportunity, Service requests, Extensibility are supported. • Working on the 30+ different Clients. • Working on 24*7 modules. • Working on the production environments. • Patching activities using ADPATCH & OPATCH UTILITIES. • New instance creation as per the client requirement. • Doing cloning as per the hot/cold backup & also Rman backups. • Working various R12, 11i, Weblogic customers. • Working on the Standby environment. • Upgrade activity on 12.1.1 • Working on the incidents created by the customers. • Working on the warning/error messages. • Any E business suite related error for various customers. • Working on the 10g application server environment. • Working on the workflow related issues. • Working on the backup related error. • Critical support during weekends.

Experience

1. Senior Customer Success Manager

   Oracle

   Aug 2021 — Present · Bengaluru, IN

Education

• TBG PLOYTECHNIC

  DIPLOMA, ETC

  1999 — 2002

• Utkal University

  BE

  2002 — 2005

Skills

• Sql*Plus
• Ebs
• Data Guard
• Weblogic
• Oracle
• Oracle Reports
• Oracle Administration
• Oracle Application Server
• Aix
• Xml Publisher
• Quality Center
• Oracle Fusion Middleware
• Disaster Recovery
• Java Enterprise Edition
• Bi Publisher
• Amazon Ebs
• Patch Management
• Data Warehousing
• Oracle Soa Suite
• Obiee
• Oracle E-Business Suite
• Oracle Applications
• Software Project Management
• Sql
• Business Process
• Oracle HR