Brooke Dyrhaug

M.Ed., CPXP | Patient Experience Manager, Quality Field Operations, AZ, CO, & NM at United Healthcare

Role
Patient Experience Manager, Quality Field Operations for Az, Co & Nm at UnitedHealth Group
Location
Phoenix, AZ, US
LinkedIn followers
500 followers

About Brooke Dyrhaug

I am a highly motivated professional dedicated to improving the patient experience, leadership development, culture and employee engagement. Expert in training and development. Able to build connections and to implement strategies resulting in improved efficiency and patient satisfaction. I’m part of a family of caregivers who advocate for patients and their loved ones. I love to connect with patients and staff, helping to resolve concerns and work hard to make positive experiences. I’m proud to be part of an engaged and passionate leadership team that provides not only the technical skills, but the passion and courage to always put the patient first. By focusing on our mission and values, the combination of competency and compassion leads to stellar outcomes. Improving the patient experience is a complex and fulfilling path that I embrace and enjoy. Through my life I’ve loved teaching and the feeling of making a difference in the lives of others. As a life-long learner I’m always eager for a new challenge. I enjoy physical fitness, hiking, basically anything outdoors, travel and great food. My happy place is on the beach.

Experience

  1. Patient Experience Manager, Quality Field Operations for Az, Co & Nm

    UnitedHealth Group

    Jan 2023 — Present

Education

  • University of Phoenix

    Master of Education - MEd, Masters in Curriculum and Instruction

    2001 — 2004

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Brooke Dyrhaug — Patient Experience Manager, Quality Field Operations for Az, Co & Nm at UnitedHealth Group in Phoenix, AZ, US | Unifers