Daniel Young

About Daniel Young

I am passionate about driving transformative learning outcomes through innovative instructional design and effective leadership.With over 15 years of instructional design experience across various sectors, I drive transformative learning through innovative design and effective leadership. As a Senior Instructional Designer, I\'ve launched training initiatives using diverse formats, including instructor-led sessions, vILT, eLearning, video, and podcasts. I manage stakeholders and subject matter experts to simplify complex processes into clear training. My expertise includes delivering sales and product training under tight deadlines and adapting quickly to project changes.

Experience

1. Senior Learning Experience Designer

   Visa

   Aug 2022 — Present · Austin, TX, US

   Role SummaryI led the development of sales training for several areas of the business, focusing on educating Generalist and Specialist Sellers in new processes and best practices. I routinely conducted gap analysis exercises to identify audience needs and desired business outcomes, before establishing clear learning objectives. Managed project timelines under accelerated timelines, reduced budget, and limited stakeholder availability.Project HighlightsDeveloped a comprehensive training program for newly hired Sales Generalists joining the Global Merchant Sales & Acquiring department. Created eLearning modules for Sales Generalists on Visa Advanced Authorization (VAA) and Visa Risk Manager (VRM).Designed a training program teaching Sales Generalists how to structure deals with clients.Led the development of training introducing Visa sellers to the Visa Commercial Solutions business, including relevant products and solutions.Authored training explaining the newly created Money Movement Solutions business vertical at Visa.Created and edited instructional videos recapping working sessions with Visa Country Managers.Developed an eLearning program designed to teach Sales Generalists how to sell Visa solutions to small and mid-sized business partners.Developed an eLearning program designed to instruct Sales Generalists on effectively selling Visa solutions to large and middle-market business partners.

Education

• Ringling College of Art and Design

  BFA

  1999 — 2003

• Columbia College, Chicago

  Certificate

  1997 — 1997

Skills

• Interactive Storytelling
• Sap Netweaver
• Digital Painting
• Game Design
• Sap Erp
• Creative Direction
• Graphics
• 3d Studio Max
• Maya
• Microsoft Office
• Concept Art
• Concept Design
• Digital Art
• Storyboarding
• Photography
• Art Direction
• User Interface Design
• Graphic Design
• Change Management
• 3d Modeling
• Game Development
• Indesign
• Adobe Photoshop
• Video Games
• Powerpoint
• Adobe Illustrator
• Level Design
• Teaching
• Dreamweaver
• Illustrator
• Texturing
• Instructional Design
• Conceptual Art
• Management
• Logo Design
• Illustration
• Character Animation
• After Effects
• Story Structure
• Narrative Design