Deb Young
- Role
- Client Success Manager at Katapult
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Deb Young
Enterprise retail credit and portfolio strategy leader driving growth across private…
Experience
Client Success Manager
Oct 2021 — Present · Plano, TX, US
Oversees client success, onboarding new omni-channel merchant accounts while focusing on growth strategies for existing relationships. Builds new business. Onboarded 60 new merchants in 2022. Contributed to 33.3% of all company project wins. Successfully launched 3 Enterprise level merchants in 2023 with projected annual volume of $10M. Ensures the quality of the client experience for top e-Commerce merchant partners. Leads quarterly business reviews to identify opportunities for increased revenue. Successfully lowered the new account onboarding cycle by two weeks through the use of Asana and process improvements. Developed templates in HubSpot to ensure compliance, quality and consistency across all client communications. Mentors colleagues and new hires in client communications, quarterly business reviews, and process flows. Reduced underperforming e-Commerce merchant accounts by 18% through a deactivation protocol. Collaborated with a sporting goods merchant to achieve a 240% year-over-year increase in sales volume in 2022 and a 45.6% increase in sales volume for a jewelry merchant in the first quarter of 2023, resulting in successful outcomes for both merchants.ABOUT KATAPULTKatapult offers lease-to-own financing solutions to omni-channel merchants and consumers for electronics, jewelry, furniture, appliances, automotive, and other durable goods.
Education
Carthage College
BA
Roosevelt University
MBA
Skills
- Strategy
- E-Commerce
- Digital Marketing
- Sales
- Competitive Analysis
- Program Management
- Crm
- Brand Management
- Cross-Functional Team Leadership
- Marketing Strategy
- B2b Marketing
- Marketing
- Database Marketing
- New Business Development
- Customer Retention
- B2b
- Loyalty Marketing
- Direct Marketing
- Product Marketing
- Management
- Analytics
- Lead Generation
- Customer Acquisition
- Segmentation
- Integrated Marketing
- Marketing Management
- Email Marketing
- Online Marketing
- Market Research
- Product Management
- Multi-Channel Marketing
- Leadership
- Social Media Marketing
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