Dyonna Riley

About Dyonna Riley

As a Customer Success professional and certified coach, I work at the intersection of strategy, growth, and personal development. I partner with marketing teams to solve complex challenges while also supporting individuals in unlocking their potential. Across both areas, I prioritize trust, empathy, and collaboration.In client strategy, I use data-driven insights to develop solutions that drive measurable results. By understanding each client’s unique goals and challenges, I help co-create strategies that are both effective and sustainable. Combining strategic thinking with coaching techniques allows me to foster accountability, strengthen partnerships, and support long-term success.Achievements I’m proud of: Managing 7-figure paid media budgets for global brands Turning at-risk customers into long-term advocates Achieving a 4.7/5 rating as a leadership coach Authoring “The Pillars of Self-Love” audiobook (4.5/5 stars from 270+ ratings)Outside of work, you’ll usually find me planning my next trip, experimenting with new recipes, or spending time with family. Open to connecting with people interested in growth, strategy, and new ideas.Ask me about:Client Relationships • Customer Success • Social Media Advertising • SMS Marketing • Career Clarity • Transitions Coaching • Workplace Wellness • AI Tools

Experience

1. Health and Wellness Coach

   Spring Health

   Aug 2024 — Present

   Collaborates with clients to create personalized wellness plans that support mental, emotional, and physical well-being - Helps individuals break through limiting habits and develop healthier, more resilient mindsets- Guides clients in taking practical steps to improve overall well-being, reduce everyday stress, and increase fulfillment in both personal and professional life- Empowers clients to achieve their wellness goals and build sustainable, positive lifestyle changes

Education

• Seton Hall University

  Bachelor of Science, Psychology Honors; Minor in Criminal Justice

  2012 — 2016

• Institute for Integrative Nutrition

  Integrative Nutrition Health Coach

  2020 — 2021

• iPEC Coaching

  Certified Professional Coach

  2018 — 2019

Skills

• Mental Health Counseling
• Group Therapy
• Small Group Counseling
• Teamwork
• Public Speaking
• Communication
• Time Management
• Coaching
• Microsoft Office
• Microsoft Excel
• Data Collection
• Data Analysis
• Improvisation
• Research
• Social Media
• Progress Notes
• Team Leadership
• Soccer
• Soccer Coaching
• Working with Children
• Project Planning
• Psychology
• Client Development
• Client Presentation
• Presentation Development
• Data Presentation
• Presentation Design
• Questionnaire Design
• Data Entry
• Database Management
• Project Management
• Healthcare
• Virology
• Storytelling
• Statistical Data Analysis
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Outlook
• Desk Research