Dynesha Montgomery
Customer Service Game-Changer. Attitude Ambassador.
- Role
- Billing Specialist Ii at Zoom
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Dynesha Montgomery
I appreciate building meaningful connections, deep conversations, inspirational quotes…
Experience
Billing Specialist Ii
Dec 2021 — Present · Atlanta, GA, US
Collaborate cross-functionally with Accounts Receivable, Accounts Payable, Customer Success, Account Executives, Product, Engineering, Tax Team, Quality Assurance (QA), Billing, Retention & Renewals, and Technical Support to assess, investigate, document, and resolve billing escalations via email, outbound phone calls, and Zoom video chat- A “2023 Top Performer” for Billing Tier 2- Created manual invoicing during Workvivo acquisition- Knowledgeable in Zuora, Salesforce, Stripe, Zendesk, ServiceNow, Zoom, Google Suite, Workvivo, Xero, OP, and JIRA- Analyze invoices and contracts, investigate account usage, process manual debit and credit adjustments, process payments, update billing information, and troubleshoot billing errors- Evaluate billing processes and workflows to improve efficiency, data security, and customer satisfaction.
Education
General Assembly
Digital Marketing
2018 — 2018
Kaplan University
Business Project Management Certificate, Business Administration and Management, General
2009 — 2010
University of South Alabama
Grant Writing and Management Program Certificate, Business Administration and Management, General
2005 — 2005
Brandman University
Executive Certificate in Public and Non-Profit Leadership, Organizational Leadership
2010 — 2010
Brandman University
Organizational Leadership Graduate Certificate, Organizational Leadership
2011 — 2011
University of South Alabama
Bachelor of Science in Business Administration, Marketing, Business, Management, Marketing, and Related Support Services
2000 — 2004
Skills
- Budgets
- Conflict Management
- Community Outreach
- Military Liaison
- Team Building
- Management
- Microsoft Office
- Sales
- Team Facilitation
- Salesforce.com
- Situational Leadership
- Event Management
- Public Speaking
- Career Counseling
- Leadership
- Public Relations
- Coaching
- Research
- Emotional Intelligence
- Call Centers
- Project Management
- Fundraising
- Team-Oriented
- Volunteering
- Android
- Staffing Services
- Human Resources
- Microsoft Excel
- Powerpoint
- Nonprofit Organizations
- Social Media
- Customer Retention
- Customer Service
- Non-Profits
- Resume Writing
- Team Leadership
- Cover Letters
- Nonprofits
- Military
- Networking
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