Dylan Szafranski
Customer Success Manager, Enterprise @Delinea
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager, Enterprise @Delinea
IAM | IGA (Identity Governance & Administration)| PAM (Privilege Access Management)| ERP Security | Access managementRecruited to Fastpath (now Delinea) to service and manage enterprise and strategic accounts. Maintaining and growing a book of business of ~35 accounts with an ARR of ~$5.3MM. Establishing healthy relationships with and building confidence with customers to become a trusted advisor has resulted in a net retention rate of 93%. Continuously showcasing strong customer credit through quarterly G2 reviews by customers and perpetually prioritizing Fastpath’s industry leading products and services within the audit and compliance industry(SoD,GRC, ITGC, IGA). Leveraged cross-functional relationships including technical success managers, product managers, and account managers to execute on up-sell & cross-sell opportunities resulting in over 12% overall book growth in net ARR.Collaborated and developed a streamline renewal process in SalesForce following an organizational renewal management shift.Created and designed QBR presentation incorporating customer usage data, adoption milestones, and future adoption plans; directly resulting in both 95% forecast accuracy and a NRR of 93%.Partnered with various internal executive sponsors and stakeholders to deliver strategic accounts with in-depth knowledge of our product roadmap, company vision, and industry trends strengthening customer advocacy and trust. Customized customer journey creation to efficiently onboard modules, increase usage, and engagements. Full subscription adoption increased by 26% from project inception.
EDUCATION
SUNY Brockport
Bachelor of Business Administration - BBA, Business Administration and Management, General
SKILLS
ABOUT DYLAN SZAFRANSKI
A customer-focused business leader with demonstrated success in managing enterprise accounts. A trusted partner to both internal and external leadership teams, helping to identify issues and present solutions that improve the overall customer experience, increase retention, and drive revenue growth. Rigorous knowledge within multiple industries, but focused within identity governance and security.I hold a Bachelor of Business Administration degree from State University of New York College at Brockport, and I am certified in Lean Six Sigma Yellow Belt and Green Belt, which demonstrate my ability to apply process improvement and quality management methodologies to achieve business goals. My goal is to leverage my customer success and sales skills to help businesses grow and scale their SaaS offerings and delight their customers.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.