Dylan Marks

About Dylan Marks

At Verizon, our team\'s focus on crisis management has been pivotal in mitigating risks and enhancing business continuity. We run to a crisis to support our employees and the community. My role as a Senior Analyst in Executive Relations allowed me to leverage my expertise in professional communication and problem-solving to manage complex legal cases and government agency interactions, ensuring compliance and risk mitigation.In collaboration with stakeholders, we\'ve successfully de-escalated high-tension scenarios and have facilitated timely resolutions that reflect Verizon\'s commitment to excellence. My tenure in Executive Relations and previous leadership in sales management has honed my ability to mentor teams and foster community relationships, reinforcing Verizon\'s market presence and driving our strategic growth initiatives.

Experience

1. Senior Analyst Sales Operations & Enablement-crisis Management

   Verizon

   Apr 2025 — Present · Rolling Meadows, IL, US

   Collaborate across channels to support business continuity, crisis management and risk mitigation.•Ask as Indirect Partner Liaison for nationwide support in Crisis Management and Security•Support Direct Retail in Crisis Management and act as a scribe for Great Lakes and Atlantic North Markets •Gather and analyze data weekly for line-of-sight of business hours lost for root-cause analysis•Lead and assist in projects that support business continuity, risk mitigation, disaster preparedness, and expense reduction.

Education

• University of North Alabama

  Bachelor of Science - BS, Public Relations/Image Management

  2010 — 2014

• Missouri State University

  Master of Science - MS, Project Management

Skills

• Microsoft Powerpoint
• Social Media Marketing
• Final Cut Pro
• Direct Sales
• Social Media
• Event Planning
• Microsoft Word
• Account Management
• Customer Service
• Microsoft Office
• Sales
• Indesign
• Marketing
• Public Relations