Dylan Lampe
Financial Services | Operations |\\nCorporate Giving |\\nPublic Relations & Communications |\\nCommunity Volunteer
- Role
- Manager, Agency Services at F&G
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Dylan Lampe
Accomplished and transformational leader with extensive experience in operations management, business consultancy, and team leadership. Proven track record of excellence in managing core internal-facing aspects of business including finance, resourcing, human resources, learning and development, and marketing. Demonstrated experience in leading and delivering critical projects and strategic initiatives, driving objectives, KPIs, and processes to ensure continuous business transformation. Adept at managing competing priorities, allocating critical tasks, and resolving vital business issues to support better business decisions.
Experience
Manager, Agency Services
Jan 2021 — Present · Des Moines, IA, US
Develop and monitor team and individual KPIs, SLAs, and goals that align with the broader divisional and corporate goals.• Continuously evaluate and adjust goals and targets to ensure a culture of high performance and engagement is maintained within the team.• Provide continual coaching and feedback regarding progress, strengths, and areas for development. Assists team members with individual development plans.• Review and analyze systems, processes, and data to improve workflows and increase efficiency.• Effectively leads and manages customer service related issues in an efficient and compliant manner. Encourages feedback from team members on process improvement opportunities.• Support and oversee department level training including procedure documentation and review.• Ensure adherence to compliance, regulatory, and financial controls including SOX controls.• Coordinate, and/or participate in project teams as needed.
Education
The Washington Center for Internships and Academic Seminars
Academic Internship Semester
2006 — 2006
University of Iowa
Bachelor of Arts
2003 — 2007
Drake University
Masters
2009 — 2012
University of Iowa School of Journalism and Mass Communication
Bachelor of Arts
2003 — 2007
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