Dylan Jutte
Passionate about Empowering Teams with Technology | Driving Growth & Efficiency
- Role
- Customer Success Manager Technical Account Manager at Salesforce
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Dylan Jutte
In the middle of difficulty lies opportunity.” – Albert Einstein I am a…
Experience
Customer Success Manager Technical Account Manager
Feb 2021 — Present · US
Built trusted relationships as the lead CSM within complex, multi-million dollar accounts to develop strategic business goals and priorities, overcome technical roadblocks, and drive product satisfaction through risk and attrition mitigation, and entitlement adoption• Collaborate across cross-functional technical and non-technical teams to enable seamless problem resolution, address product and process gaps, and increase product adoption• Developed Subject Matter Expert persona through mentoring junior associates as a team lead, and encourage a positive and engaging team culture with open communication• Led the creation and standardization of new processes including Tableau’s role out and adoption of Signature Success Plans, revising CSM interviewing rubric, and focused partnerships with Sales and Support.
Education
Ball State University
Master of Science
2011 — 2012
Ball State University - College of Business
Bachelor of Science
2006 — 2010
Skills
- Integration
- Public Speaking
- Os X
- Technical Communication
- Help Desk Support
- Customer Service
- Account Management
- Computer Hardware
- Microsoft Office
- System Administration
- Voip
- Software Documentation
- Sdlc
- Telecommunications
- Management
- Project Management
- Network Administration
- Analysis
- Troubleshooting
- Unified Communications
- Windows
- Servers
- Technical Support
- Visio
- Photoshop
- Sharepoint
- Testing
- Data Analysis
- Technical Writing
- Active Directory
- Windows Server
- Hardware
- Windows 7
- Vmware
- Ms Project
- Access
- Network Design
- Team Leadership
- Leadership
- Process Improvement
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